That old adage that says essentially that the client is always right might not always appropriate nonetheless it certainly has its merits. You will find a psychological component to good customer service. Making a customer wait may be an unavoidable necessity but there are lots of things that can be done to at least alleviate area of the hassle of having to wait. If the client feels as if they are waiting for half of a day, then your customer service needs improvement. The last thing customers want to do is spend a lot of time waiting and a big stack of magazines and a large screen TV is probably not enough to distract them for very long. However, having on the proper lobby TV stations will not only alter the customer's feelings about the wait, but additionally trigger a positive response to the company all together.In this fast-paced and time-strapped society nobody likes to wait. It is up to you as the manager to really have the right content on your waiting room TV programming. While it won't shorten the specific wait time, having something pleasant and distracting can certainly make the customer feel just like it's shorter.1. News is really a safe choice. It works for two reasons. First, many people are so busy they don't have time to keep up with what's happening news-wise and having a news channel playing gives them the opportunity to catch up with the very best stories. Second, read more are composed of fifteen or thirty minute loops. News highlights are compacted into short segments, and these twenty or thirty-minute news loops should match a customer's wait time. more info is rare a customer has to wait longer than 30 mins.2. Another similar channel that is effective is weather channels. It works on a single principle because the news loop. Everyone really wants to know what the weather will probably be and the big weather channels not only provide national forecasts but local forecasts and human interest stories aswell. An interesting biography can make the wait time pass quickly.3. read more , cooking shows and travels channels may also be a good idea. Once again, these kind of programs run about thirty minutes.Because the business manager, it is possible to restructure this idea depending on how busy your day is. If it's eleven each morning and your customers already are waiting one hour, then change the waiting room TV programming to shows that last one hour. Watching something from start to finish on lobby TV stations will make the customer feel like the wait time flew by.Michel Stevens suggested DISH TV for medical rooms [1] for his doctor to help cut down on customer complaints with long wait times. DISH Business [2] has the satellite TV for small company including hotels, restaurants, bars plus much more.